“What do you expect, they're teenagers!”
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At the grocery store, my wife and I try to use our own recycled bags for both fresh and frozen foods. But the baggers have not been trained much beyond “paper or plastic?” We’ve been giving them some gentle instructions about putting frozen foods in the insulated bags we provide. On seeing that the teen bagger was not up-to-speed about how to use recycled bags, the checker said to my wife, “What do you expect, they’re teenagers!” And what does she expect we think about her demeaning the young worker in front of a customer? Was she representing the store brand? Telling us we cannot expect good service? Store personnel should keep their comments courteous and professional. If supervisors need to correct an employee, they should do so privately. A teaching moment for every retailer.
David Gaunt, Editorial Director, The Giggle Guide™, 661-251-2448,
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Comments
Dittos
I can not agree more. Being someone who tends to work with teenagers, I too find it insulting. Most teenager are smart and learn quickly. They are usually eager to be in a job that is not fast food. Once you provide a simple explanation, their are willing to follow it.
My retail pet peeve is when you are in a store looking to purchase a product and the sale representative tends to a person on the phone before helping you. Here was my scenario. I had walked up to the counter to pay for my item. As she started to ring up the transaction, the phone rang. She answered the phone (without acknowledging me). The customer on the phone needed assistance that required the sale representative to go to the back. She left me mid transaction to take the phone call. I waited 10 minutes before I left, without my item. Why didn’t it occur to her to ask the phone customer for their phone number? She could of made my sale, then returned the call to the customer, when no one else was present. I am sure she is still wonder where I went…..
hidden away in the last best place….